Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how RTOIP LTD collects, uses, stores and protects personal information when you visit this website, contact us, place an order or use our customer support and warranty services.

1. Who we are

This website is operated by:

RTOIP LTD
Company number: 16755640
Registered office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact: through the Contact page on this website

RTOIP LTD is the data controller responsible for the personal information described in this Privacy Policy.

2. Personal information we collect

Depending on how you interact with us, we may collect the following information:

  • Your name.
  • Your billing and delivery addresses.
  • Your email address and telephone number.
  • Your company, flying club or organisation details.
  • Your account username and account information.
  • Products ordered, order history and delivery information.
  • Payment status and transaction references.
  • Correspondence, enquiries and customer support requests.
  • Product serial numbers, warranty details and fault reports.
  • Marketing preferences.
  • Your IP address, browser type, device information and website activity.
  • Cookie and consent preferences.
  • Any other information you choose to provide to us.

We do not normally request or collect special-category personal information, such as information about your health, ethnicity, religion, political opinions or sexual orientation.

3. How we collect your information

We may collect personal information directly from you when you:

  • Place an order through this website.
  • Create or manage a customer account.
  • Contact us using a website form, email or telephone.
  • Request a quotation or product information.
  • Request technical support.
  • Register a product or make a warranty claim.
  • Provide feedback or respond to a survey.
  • Subscribe to, or request, marketing information.

We may also receive limited personal information from payment providers, delivery companies, distributors, authorised resellers and service providers involved in completing your order.

4. How and why we use your information

Processing and delivering orders

We use your personal information to:

  • Process and confirm your order.
  • Receive and verify payment.
  • Prepare and dispatch products.
  • Provide delivery and tracking information.
  • Issue invoices, receipts and order updates.
  • Handle cancellations, returns and refunds.

Lawful basis: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Responding to enquiries and preparing quotations

We use your contact information and correspondence to answer questions, discuss product requirements and prepare quotations.

Lawful basis: taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries and operating our business.

Customer support and warranty services

We use order details, product information, serial numbers, correspondence and fault reports to provide technical support, repairs, replacements, firmware information and warranty services.

Lawful basis: performance of a contract, compliance with our legal obligations and our legitimate interest in supporting our customers and products.

Accounting and legal requirements

We retain invoices, order records, transaction information and relevant correspondence for accounting, taxation, product-safety, regulatory and legal purposes.

Lawful basis: compliance with legal obligations and our legitimate interest in establishing, exercising or defending legal claims.

Website operation and security

We process technical information and server logs to:

  • Operate and maintain the website.
  • Protect customer accounts.
  • Prevent fraud and unauthorised access.
  • Investigate errors and security incidents.
  • Maintain the reliability of our website and online shop.

Lawful basis: our legitimate interest in operating a secure and reliable website.

Website analytics

Where analytics are enabled, we may use information about how visitors use the website to understand website performance and improve its content, navigation and usability.

Non-essential analytics cookies or similar technologies will only be used after obtaining consent where consent is required.

Lawful basis: consent.

Marketing communications

Where you have requested marketing communications, or where applicable law otherwise permits us to contact an existing customer, we may send information about products, accessories, firmware updates, services or special offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us.

Lawful basis: consent or our legitimate interests where electronic marketing is permitted by law.

We do not sell personal information to third parties for their own marketing purposes.

Product improvement

We may review customer feedback, technical support requests, warranty claims and fault reports to improve our products, software, instructions and customer service.

Where reasonably possible, information used for statistical or product-development purposes will be anonymised or aggregated.

Lawful basis: our legitimate interest in improving our products and services.

5. Information required to complete an order

Some personal information is necessary for us to process payment, accept an order, deliver products and comply with accounting and legal requirements.

If you do not provide the required information, we may be unable to accept or fulfil your order.

Providing information for marketing purposes is optional.

6. Payments

Payments may be processed by PayPal or another payment provider shown during checkout.

The payment provider may collect and process your payment-card details, bank information, billing information and identity information under its own privacy policy.

RTOIP LTD normally receives:

  • Confirmation that payment has been made.
  • The payment status.
  • A transaction reference.
  • The payer’s name and contact information.
  • Limited billing information.

RTOIP LTD does not normally receive or store your complete payment-card number or card security code.

7. Who we share information with

We may share relevant personal information with organisations that help us operate our business and complete your order, including:

  • Payment processors, including PayPal.
  • Banks and accounting service providers.
  • Royal Mail, parcel carriers and courier companies.
  • Website hosting, email, backup and security providers.
  • E-commerce and order-management service providers.
  • IT support and website maintenance providers.
  • Professional advisers, including accountants, insurers and legal advisers.
  • Manufacturers, distributors or repair providers where necessary to resolve a support or warranty matter.
  • Government bodies, regulators, courts or law-enforcement organisations where disclosure is required by law.

We only provide these organisations with the personal information reasonably necessary for the relevant purpose.

Some organisations, such as PayPal and delivery providers, may act as independent data controllers and process information under their own privacy policies.

We may also disclose personal information in connection with a sale, merger, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.

8. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will use an appropriate legal safeguard. Depending on the destination and service provider, this may include:

  • A transfer to a country covered by UK adequacy regulations.
  • UK-approved contractual safeguards.
  • An appropriate transfer risk assessment.
  • Another transfer mechanism permitted by UK data-protection law.

You may contact us for further information about safeguards relevant to your personal information.

9. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet accounting, taxation, warranty, product-safety, security and legal requirements.

Our usual retention periods are:

  • Orders, invoices and payment records: normally six years after the end of the relevant accounting period.
  • Order-related correspondence: normally up to six years after completion of the transaction.
  • Enquiries that do not result in an order: normally up to two years after the last meaningful contact.
  • Warranty and product-support records: for the applicable warranty period and for a reasonable period afterwards.
  • Customer account information: while the account remains active and for a reasonable period after it is closed.
  • Marketing information: until you unsubscribe, withdraw consent or the information is no longer required.
  • Cookie-consent records: for as long as necessary to record and demonstrate your choices.
  • Website and security logs: normally for a limited period unless required to investigate fraud, a security incident or a technical problem.

Deleted information may remain within restricted system backups for a limited period before those backups are overwritten.

10. Cookies and similar technologies

This website may use cookies, local storage, scripts and similar technologies.

Necessary cookies

Necessary cookies may be used to:

  • Maintain website security.
  • Remember the contents of your shopping basket.
  • Operate the checkout process.
  • Maintain customer account sessions.
  • Remember privacy and cookie choices.
  • Provide functions specifically requested by the user.

These technologies are required for the website or online shop to operate correctly.

Non-essential cookies

Non-essential cookies may include analytics, advertising, embedded-content or visitor-tracking technologies.

Where consent is required, these technologies will not be activated unless you choose to accept them.

You can accept, reject or change your non-essential cookie choices through the cookie banner or cookie-settings panel.

You can also control cookies through your browser settings. Blocking necessary cookies may prevent the shopping basket, checkout, account or other website functions from working correctly.

11. How we protect your information

We use appropriate technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

  • Encrypted website connections.
  • Access controls and secure authentication.
  • Restricted administrative access.
  • Software and security updates.
  • Security monitoring.
  • Backups.
  • Selection of reputable service providers.

No method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • Ask whether we process your personal information.
  • Request a copy of your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete personal information.
  • Ask us to restrict how personal information is used.
  • Object to processing based on legitimate interests.
  • Object at any time to processing for direct marketing.
  • Receive certain personal information in a portable format.
  • Ask us to transfer certain information to another organisation.
  • Withdraw consent where processing is based on consent.
  • Complain about how we use your personal information.

These rights are subject to legal conditions and exemptions. For example, we may need to retain information where it is required for accounting, taxation, product-safety, warranty or legal purposes.

You will not normally be required to pay a fee to exercise your rights. We may ask for information reasonably necessary to verify your identity before responding.

To exercise your rights, contact RTOIP LTD through the Contact page on this website or write to our registered office:

RTOIP LTD
27 Old Gloucester Street
London
United Kingdom
WC1N 3AX

13. Automated decision-making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Children’s information

Our website and products are not specifically directed at children, and we do not knowingly collect personal information directly from children.

A parent or guardian who believes that a child has provided personal information to us should contact us so that we can investigate and, where appropriate, delete it.

15. External websites and services

Our website may contain links to websites or services operated by other organisations.

RTOIP LTD is not responsible for the privacy practices of external websites. You should read the privacy information provided by the relevant organisation before submitting personal information.

16. Complaints

Please contact us first if you have concerns about how we collect or use your personal information. We will try to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information and the ICO’s online complaint service are available on the Information Commissioner’s Office website.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our website, business activities, service providers or legal obligations change.

The current version will be published on this website with the latest revision date. Where appropriate, significant changes may also be communicated directly to affected customers.

18. Contact us

Questions about this Privacy Policy or requests concerning your personal information should be sent through the Contact page on this website or by writing to:

RTOIP LTD
Company number: 16755640
27 Old Gloucester Street
London
United Kingdom
WC1N 3AX